GridHall Limited
Providing sustainable solutions for smart cities
This Privacy Policy is effective February 1, 2023.
We invite you to read this Privacy Policy (“Privacy Policy”), which explains our privacy practices and how we handle personal information collected through Fasfill, as well as through our marketing activities and other such activities described in this Privacy Policy. This Policy also explains how we use and share such information and choices you have about your personal information.
We take care of your personal data and undertake to safeguard its confidentiality and security.
We use “Fasfill” to refer to the website and our iOS and Android mobile apps (also referred to as our “Services”). We also use “Fasfill,” “our platform,” “us,” and “our” to refer to the services as described in this policy Agreement.
Unless otherwise indicated, this Privacy Policy applies to all of our Services in all geographies in which Fasfill offers its Services.
When you visit Fasfill, we may collect personal information about you from you directly, through technology that automatically collects information from your browser or device, and from third party sources. We refer to this automatically collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfil the agreement.
In order to optimise your experience with Fasfill, we may also require further information such as your geolocation which we may use to confirm your address and help us operate or personalize our Services, including by tagging posts, providing information on or adding information to a map, and helping us show you more relevant content or ads.
Any personal information that we collect will be used and processed in a manner consistent with this Privacy Policy.
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is necessary to maintain the App. Information collected automatically is used only to identify potential cases of abuse and establish statistical
information regarding App usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the platform.
You can visit Fasfill without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the Platform’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number, etc. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the Platform’s features. Users who are uncertain about what information is mandatory are welcome to contact us via info@gridhall.com or by visiting this page on our website https://gridhall.com/contact-us.
We process your data to verify accounts using several techniques, including checking against third party data and public records, verification codes, or geo-verification.
Advertisers provide us with information about their users or potential customers to help us personalize advertising and measure the performance of their advertisements. We may equally process your information to improve our Services to you such as by responding to your support requests and comments, diagnose and resolve problems, and monitor usage and resource needs.
We may need to communicate with you about Fasfill or our Services, including by sending announcements, updates, security alerts, and support messages via email, notifications, and text messages.
Creating and maintaining a trusted environment is another reason we collect and process your information.
To detect and prevent fraud, spam, abuse, security incidents, and other harmful, unauthorized, unethical, illegal, or otherwise objectionable activity or content.
To conduct security investigations, audits, and risk assessments. To comply with our legal obligations.
To confirm or authenticate information or identification.
We use personal information for research and development purposes. As part of these activities, we may generate aggregated, de-identified and/or other anonymous data from personal information we collect. We do this by removing information that makes the data personally identifiable to you or other individuals. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyse and improve our Services and promote Fasfill.
Fasfill is a platform to share helpful information with others within your community. To that end, the content you post on Fasfill, such as posts, replies, and recommendations may be visible to other Users, businesses, governments and agencies, or the public,
including Visitors (people who have not registered for our Services but may still access parts of our Services, as defined in the Terms Of Use Agreement) and search engines and this Content may include personal information.
We may share personal information with our verification partners, such as telecommunications providers (if you choose to confirm your account by providing your telephone number) or other data providers, to try to make sure that you are who you say you are.
In compliance with legal and safety measures, we may retain, preserve, or share your Content and personal information with law enforcement, government authorities, and private parties if we have a good-faith belief that it is reasonably necessary to: (a) respond, as required by applicable law, to a valid, binding legal request (e.g. a subpoena, a search warrant, court order, or other legal process from government or law enforcement); (b) detect, investigate, prevent, and address fraud and other unauthorized, illegal or unethical activity, security, or technical issues; (c) protect our or others’ rights, property, or safety; (d) enforce our User Agreement or any other agreements we have with you; (e) prevent physical injury or other harm to any person or entity, including you and Users of the general public. For example, we may share your personal information with disaster relief agencies, first responders, and other individuals to facilitate disaster or emergency response efforts.
Fasfill may partner with third parties such as Businesses and Local Professionals though Professional Services Near You, which gives Users the ability to book a range of different services, such as home improvement, dog walking, personal training, tutoring, etc. Offers for services may be integrated into Fasfill, such as through the Business Services, or Fasfill may provide links to other websites or apps featuring the offers. In order to tailor offers for services to you, we may share unidentifiable personal information with these third parties, such as your vicinity, the business topic of the content you are viewing, or a business search query (for example, a search for “plumber”). When you engage with one of these offers or request a booking with a Professional, you or Fasfill may share additional information (such as contact information) directly with the third-party partner or their representative. If you engage with third party partners through Fasfill, the third parties may share with us certain personal information about you to allow us to monitor, coordinate, assess, and improve our Services provided to you. This may include information about a booking you make with the third party, including type of service etc. These third parties may have their own privacy policies, which may apply to your activity if you click on or interact with their offers featured on Fasfill or other websites or apps.
We may also share personal information with service providers and/or data processors to help us operate, provide, improve, understand, customize, support, and market our Services. These service providers and data processors are contractually obligated to use personal information only to provide their service to us and are contractually prohibited from using it for their own purposes. They provide a variety of services, including payment processing, information technology, cybersecurity, fraud
prevention, hosting, customer relationship management and support, communications delivery, marketing, advertising, and website and mobile application analytics.
We may disclose or share personal information within our “corporate family”, including between MapX Platform, Fasfill Platform, GridHall Limited, to help provide, maintain, and improve our Services. Some of these companies may not be located in your home country. As we grow and Fasfill becomes available in more countries, we may expand the corporate family within which we share personal information by establishing local subsidiaries or other affiliates in these countries as needed to help us provide our Services there.
We may share personal information with the relevant participants in transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, restructuring, reorganization, or sale or other disposition of some or all of the assets of, or equity interests in, Fasfill or our affiliates (including, in connection with a bankruptcy or similar proceedings).
If you are an African, European, North American or South American, you have the following rights related to your personal data:
The right to be informed. The right of access.
The right to rectification. The right to erasure.
The right to restrict processing. The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European, North American, South American or African resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the App), or otherwise to pursue our legitimate business interests listed above.
In your account settings, you can choose the degree to which personal information, such as your full name, is shared in your personal profile and alongside your posts. You can adjust these account settings at any time. You can opt out of third-party personalized advertising by adjusting your cookie settings or changing the privacy settings on your mobile device. The choices described above apply to all Users (and other individuals, as applicable), and people can access, delete, or take other actions with respect to their Fasfill accounts and personal information.
We retain personal information in our server logs, our databases, and our records for as long as necessary to provide our Services. We may need to retain some of your information for a longer period, such as in order to comply with our legal or regulatory obligations, to resolve disputes or defend against legal claims, or to enforce our Terms of Use Agreement.
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
We will take steps designed to ensure appropriate protection of your personal information including using https on our web pages to reduce the risk of unauthorized interception of your communications during your visits to the website and two-factor authentication where appropriate. However, the internet is not a fully secure environment and we cannot guarantee that personal information won’t be intercepted or improperly accessed. Please ensure that you keep your passwords safe and do not share it with anyone.
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information. These third parties have their own privacy policies, which govern any personal information they collect. We do not accept any responsibility or liability for such external websites’ privacy and security practices.
We may make changes to this Privacy Policy from time to time, so please review it periodically. If we materially change this Privacy Policy, we will take steps to notify you in advance of the change as required by applicable law, for example by emailing you or by posting a notice in your feed or notification bar. If you object to any changes, you may review your privacy settings or delete your account. You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use, and sharing of your personal information is subject to the updated Privacy Policy, as of its effective date.
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@gridhall.com or by visiting this page on our website https://gridhall.com/contact-us.
GridHall LimitedProviding sustainable solutions for smart cities